According to Maltatoday,the European Commission’s report “e-Government Benchmark Report 2017” has Malta classified in the first place among all the EU countries when it comes to the provision of online services. This first position was in all established indicators, related to technical availability and accessibility of online services.
Malta has invested greatly over the last 4 years to improve the ease of access of online services. Citizens who do not have access to the internet or those that prefer a personalised experience are now able to visit a one-stop-shop outlet where all available services are provided.
Through online services, the Maltese Government have managed to simplify processes and reduce waiting time. Over 800 services are available to citizens and made available through e-forms. Services that may have needed 22 different forms filled out, today only need one form. Previously Business First’s waiting time to start a business was two months, that is now reduced to three days.
Results from the e-Government Benchmark 2017
The e-Government Benchmark Report 2017 measures the delivery and performance of e-Government services in 34 countries (comprising the 28 European Union Member States, together with Iceland, Norway, Montenegro, Republic of Serbia, Switzerland and Turkey).
Malta was reconfirmed as the best performer and leader in user centricity and delivery of digital public services in Europe. This leads the way to Europe’s ambition to create a Digital Single Market.
The benchmarking study carried out by Capgemini, Sogeti, IDC, and the Politecnico di Milano measuring Malta’s outstanding performance measures four top-level indicators between participating countries. As happened last year, Malta has again attained an exceptional result by leading in all the top-level indicators and ranking first in the overall results.